FAQs
General Info
Who is boom! MOBILE ?
We are glad you asked! Read more about us HERE
Why boom! MOBILE?
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We have access to the nation’s largest 4G LTE Networks
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Stellar customer service right here in the USA, NO OUTSOURCING!
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NO CONTRACTS!
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Multi-network billing
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In-house billing & support
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Postpaid and Prepaid plans
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Transparent “Out the door” pricing- All our prepaid plans include all
taxes, and fees. -
Home phone service as low as $14.99
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Flexible Data management for Postpaid customers
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Rollover top-ups for
preaid customers. (90days) -
We despise hidden fee's too, so you won't get any from us!
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Throttling now available!
About our service
How Do our plans work you ask?
Simple, Choose your Network, Choose your
Postpaid: Our postpaid plans allow you the choose 3 options in regards to data management.
- Pay for overages outside your plan on your next billing cycle
- Throttle you Data to 2G Speeds
- No Data available after your Data limit
"
As a PostPaid
Prepaid: Our Prepaid billing gives you 2 options in regards to data management. Prepaid plans are valid for a "
- No Data available after your Data limit
- Add more data only by Top-up
- Throttling to 2G speeds after 4g LTE is depleted (Select plans only)
Top-ups: You can top up your plan in MYACCOUNT portal
- Choose a Minute Top-up
- Choose a Data Top-up
- Choose Text Top-up
How do Top-ups work?
Top-ups can be purchased in the
For
How do I sign-up?
Make sure your device is compatible or buy one from us
Visit our Plans page or Call us @ 1-800-767-5599
Choose your plan & network
Let us know if your porting or getting a new number.
Your cart will include the plan (if prepaid added to
There will be a $6.99 shipping & Handling charge in your cart which does include your SIM
Once
What can I do in the
First, you will need to register for access, just use your email address you signed up with. Once logged in you can:
- Manage your contact info
- View your current plan
- View your
Expiraion date - Setup autopay
- Renew your plan "NOW"
- Change your plan
- Add Voice Top-ups
- Add Data Top-ups
- Add Text Top-up
- View your transaction history
- Manage your saved payment profile
- Change PIN
- View Primary Plan Data usage
- See text message usage
- See Minute usage
- Future updates coming!
Can I manage Multiple accounts in the
How do I Port-In?
- Let us check your device for compatibility (Online tool coming soon) You can call, chat or email your choice.
- Current service Providers Account number
- Your Phone Number
- Your PIN (If applicable)
- Your Billing Name & Address
How do I Port-Out of boom! MOBILE?
You can't! Okay, just kidding. You can but please give us a chance to make sure you're completely satisfied before you leave! Call:1-800-767-5599 Chat:BOOM.US or MYACCOUNT.BOOM.US Mon-Fri 8a-6pm CST or available 24 hours via
To Port out have your carrier submit a normal port request with the following:
- boom! MOBILE Account number (we call it a Customer Number)
- Your Phone Number
- Your PIN (Default is last 4 of your phone number)
- Your Billing Name & Address
What does throttling mean?
2G speeds, the functionality of some data applications such as streaming video or audio may be affected. Your data speeds will be restored at the beginning of your next plan cycle. If you can't wait, you can restore your 4G LTE data by, (1) restarting your plan or (2) purchasing a Data Top-Up from MYACCOUNT.BOOM.US. Your throttle speed is 64kbps - 128kpbs.
Technical Mumbo Jumbo
What Kind of SIM card do I need?
"Network V" & "NETWORK T" use a
Do your plans include SIM Cards?
When you add a Plan to the Cart there will be a $6.99 shipping & handling charge. This covers your SIM and the shipping to you.
How can I obtain a replacement SIM?
You can purchase them for NETWORK V by clicking HERE
What
Please see below for the difference for each network
What is an ESN (MEID, IMEI)
ESNs, MEIDs, and IMEIs are all codes used by manufacturers and cellular carriers to uniquely identify each device. Each device will generally have one MEID, ESN, or IMEI.
Your device identifier can be found via Android's settings: Settings > About Phone > Status > IMEI information (or similar)
iPhone: Settings > General > About
More information can be found through the Wikipedia links below:
- ESN (Electronic Serial Number)
- MEID (Mobile Equipment Identifier)
- IMEI (International Mobile Equipment Identity)
Your device identifier (i.e., MEID, ESN, IMEI) can be used to check with a device's carrier (e.g., Verizon, T-Mobile, Sprint, AT&T) to check if the device is "clean" (not reported lost or stolen) and not tied to an account in bad standing.
boom! RED
- 3-way calling
- Basic voicemail (all devices)
- Visual Voicemail (iPhone only for NON-HD) *
YOUMAIL is a free alternative for Android and windows phone. - Mobile hotspot (iPhone Only for Non-HD)
- HD VOICE
- HD 6-WAY Conference Calling
- HD Premium Visual Voicemail (Select HD Android Models only)
- HD Video Calling (Select HD Android Models Only)
- Call Forward Busy
- Call forward No answer
- Caller ID
- SMS
- MMS
- SMS Block
- Data Block
- Top-up Rollover (Prepaid only)
boom! BLUE
- 3-way calling
- Basic voicemail
- Visual Voicemail
- Mobile hotspot
- Call Forward Busy
- Call forward No answer
- Caller ID
- SMS
- MMS
- SMS Block
- Data Block
- Wifi-Calling
- GD VOICE (VoLTE)
- International text
- International calling
- Free roaming to Mexico & Canda (Voice Text and Data on select plans)
- and more
boom! PINK
- 3-way calling
- Basic voicemail
- Visual Voicemail
- WiFI-Calling
- HD VOICE (VoLTE)
- Call Forward Busy
- Call forward No answer
- Caller ID
- SMS
- MMS
- SMS Block
- Data Block
Support
I need help how do I contact you?
Web: support.boom.us Call:1-800-767-5599 Chat:BOOM.US or MYACCOUNT.BOOM.US Mon-Fri 8a-6pm CST or available 24 hours via email: support@boom.us
APN SETTINGS
Fix your MMS picture messaging and data internet problems with one of the APN settings listed below. (NETWORK-V)
Settings | |
---|---|
APN Name | Verizon |
APN | vzwinternet |
Proxy | |
Port | |
Username | |
Password | |
Server | |
MMSC | http://mms.vtext.com/servlets/mms |
MMS Proxy | |
MMS Port | 80 |
MCC | 310 |
MNC | 12 |
Authentication Type | |
APN Type | internet+mms |
APN Protocol | |
APN Roaming Protocol | |
Bearer | |
MVNO Type | |
Alternate Settings | |
APN Name | Verizon |
APN | internet |
Proxy | |
Port | |
Username | |
Password | |
Server | |
MMSC | http://mms.vtext.com/servlets/mms |
MMS Proxy | |
MMS Port | 80 |
MCC | 310 |
MNC | 12 |
Authentication Type | |
APN Type | internet+mms |
APN Protocol | |
APN Roaming Protocol | |
Bearer |